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SHIPPING METHODS AND COSTS


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FREE DELIVERY WITHIN THE UK, EU AND TO THE USA/CANADA 

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SERVICE
DESTINATION: UK AND EU
UPS Standard

DESTINATION: AMERICAS
UPS Express

DESTINATION: Rest of the World
UPS Express

COST GBP
DESTINATION: UK AND EU
FREE

DESTINATION: AMERICAS
FREE

DESTINATION: Rest of the World
60.00

TIME
DESTINATION: UK AND EU
3 Working Days

DESTINATION: AMERICAS
4-5 Working Days

DESTINATION: Rest of the World
Non Guaranteed
2-3 Working Days

Please note, deliveries to Russia are currently facing delays due to factors outside of our control.


When Do We Deliver

UPS 9am-5pm, Monday to Friday
Registered Mail : Delivery by local Mail Service

Please note that we aim to dispatch all orders within 24 hours with the exception of sale periods where this may take up to 48 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, London W11 is not responsible for any delays caused by the destination customs clearance.


Important Information

All orders require a signature upon receipt
We are unable to redirect orders once items have been dispatched.
Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment


Free Shipping

From time to time London W11 runs free shipping promotions. To be notified by email, simply register. Please note that free shipping promotions will be applied to your order on the payment page.


Insurance

London W11 insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by London W11 and transfer of responsibility in the same way.


Taxes & Duties

Taxes and duties are calculated according to your shipping destination and itemized on the Order Summary page. UK VAT will be applied to orders dispatched with in EU destinations.

Most countries are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price.

The following countries are shipped to on a DDP (Delivery Duty Paid) basis:

Australia
Austria
Bahrain
Belgium
Brunei
Canada
Chile
China
Cyprus
Czech Republic
Denmark

Egypt
Estonia
Finland
France
Germany
Greece
Hungary
India
Ireland
Italy
Japan

Jordan
Kuwait
Latvia
Lithuania
Luxembourg
Malta
Monaco
Netherlands
Norway
Oman
Philippines

Poland
Portugal
Puerto Rico
Qatar
San Marino
Saudia Arabia
Singapore
Slovakia
Slovenia
South Africa
South Korea

Spain
Sweden
Switzerland
Thailand
United Arab Emirates
United Kingdom
United States of America
Venezuela

If a DDU (Delivery Duty Unpaid) destination is selected, product prices displayed are exclusive of all taxes and duties, as well as UK VAT. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release you order from customs on arrival. As we are unable to advise the amount this may be, we will always seek your confirmation by email prior to dispatching a DDU order. Please look out for this email to ensure timely dispatch or your order.

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RETURNS

OUR PROMISE
We guarantee: that each and every one of our products represents value for money; that it will perform beyond your highest expectations; and that we will always put your interests above our own. The London W11 Promise is absolute. If you're not entirely happy neither are we.

EASY RETURNS WITHIN 14 DAYS
Whether it’s the wrong size, the wrong colour or not what you expected we will happily offer you an exchange or refund on items returned within 14 days of receipt (7 days during our sale period) so long as it reaches us in the same condition as it was received by you. Products returned must be unworn, unwashed and in their original packaging with labels properly attached.

HOW TO RETURN OR EXCHANGE, IT’S SIMPLE

Returns from UK/Europe/Rest of the world: Contact customercare@londonw11.co.uk to receive a Return of Merchandise Number (RMN).
Take the parcel to your nearest Post Office. We recommend you obtain a proof of postage from your post office by using Royal Mail Registered Post or similar as we cannot be held responsible for returned items that do not reach us.

Address for returns from the UK/Europe/Rest of the world: London W11 Limited, 40 Great Russell Street, London WC1B 3PH

Returns from the USA: Contact customercare@londonw11.co.uk to receive a Return of Merchandise Number (RMN)
Take the parcel to your nearest post office/courier. We recommend you obtain a proof of postage from your post office or courier service as we cannot be held responsible for returned items that do not reach us.

Address for returns from the USA only: LONDON W11, 65 West 90th Street, Apt 12F, New York 10024

Please allow 14 days for us to process your return.

Don't worry - a member of our customer service team will contact you to confirm the safe receipt of your parcel. Therefore, if you do not hear from us within 14 days please contact us at customercare@londonw11.co.uk .

Please be aware that refunds bought as presents can only be given to the original payee, and if you decide to swap an item, we can't prevent the payer knowing.

 On receipt of the returned goods, we will give you a full refund on the amount paid for the goods or an exchange as required.

When returning goods on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount/offer threshold and the refund will be adjusted accordingly.